Auslan Group Training

Enhance Customer Service and Inclusivity with Auslan Training

At Diamond Valley Learning Centre, we offer specialised Auslan Group Training tailored to meet the needs of businesses. Our training empowers your team with essential Auslan skills, enabling them to communicate effectively with Deaf and hard-of-hearing customers, clients, and colleagues. Whether you’re looking to improve customer service in retail or create an inclusive workplace environment, our Auslan training is a valuable investment.

Why Auslan Training?

Today, more organisations are recognising the importance of accessibility and inclusivity in customer interactions and team dynamics. By training your staff in Auslan, you not only enhance the customer experience but also demonstrate your commitment to an inclusive workplace culture.

With DVLC’s Auslan Group Training, your team will learn:

Common Auslan signs and phrases for everyday interactions
Industry-specific vocabulary, customised to suit your business needs
Skills to create a welcoming environment for Deaf and hard-of-hearing individuals

Flexible Training Options: Onsite or Offsite

We know that every business has unique needs and schedules. That’s why we offer flexible delivery options for our Auslan Group Training:

Onsite Training: Our trainers come to your workplace, making it easy and convenient for your staff to participate in training without leaving the premises.
Offsite Training: Prefer to step outside the office? We welcome you to join us at our DVLC campus or a preferred venue.

Each training session is designed to maximise engagement and practical application, with hands-on activities, role-playing, and practice scenarios relevant to your business.

What You Can Expect

Customised Content: We work with you to tailor the course content to your industry. Whether it’s retail, healthcare, hospitality, or corporate services, we customise vocabulary and scenarios to fit your daily interactions.
Expert Instructors: Our trainers are experienced Auslan educators passionate about creating inclusive communication skills in workplaces.
Interactive Sessions: Through engaging activities, your team will quickly build confidence in using Auslan, making it a practical and memorable experience for everyone.

Benefits of Auslan Group Training for Your Business

Improved Customer Experience: Your team will be equipped to serve Deaf and hard-of-hearing customers with confidence and respect, enhancing customer satisfaction and loyalty.
Inclusivity and Diversity: Show your commitment to an inclusive workplace by breaking down communication barriers.
Positive Brand Image: Be recognised as a business that prioritises accessibility and welcomes everyone.

Success Stories

Join the growing number of businesses, including prominent brands like Apple, who have partnered with us to build an inclusive service experience. Our clients consistently report improved interactions with Deaf customers and a renewed sense of purpose among their staff.

Ready to Get Started?

Invest in the future of inclusive communication. Contact DVLC today to learn more about our Auslan Group Training for businesses or to discuss a customised training plan that meets your needs. Together, we can make a positive impact on your team, your customers, and your community.